How am I supposed to pay my device plan off?

[StoutyAlex]

I want to pay my full device plan off, I can't do this online as it tells me to call the phone number but there is no way to actually speak to a human being unless I am leaving o2 or have fraud to report? This is extremely frustrating why can't I do this online?

[O2Karl]

Hi @StoutyAlex 

Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I hope you get it sorted

[MI5]

@StoutyAlex 

Are you wanting to pay off to leave O2?

If so, you can just port out and O2 will bill you the cancellation fee which will be taken by your regular direct debit.

Guide: Cancelling Your Contract 

[O2Abigail]

you could also just give customer service a call and you should be able to select the option and be put through to the correct team who can do this for you.

[Anonymous]

Hi, Stouty Alex,

Are you just wanting to pay off your device and stay with o2? If so, call 0800 587 4005 customer services and select the upgrade/leave o2 option and you will get to speak to a human being.