How To Find Out Used Monthly Allowance 02 MOTO G

[Anonymous]

So i get a phone call from 1 of O2 reps and pestered me to get a contract with them until i gave in and went ahead
Now the thing is i gave him all my bank details over the phone and he created me an o2 account,
Then about 2 - 3 weeks later a mobile turns up at my adress ( a moto g ) 8GB XT1032
The problem is everytime i go into/onto the MYO2 it keeps saying "No Valid Products Associated With This Account"

But O" has taken £14.46 out of my bank account and i havn't even had the phone a month a yet i only recieved it on the 7th and they'v taken  money allready
I cant even find out how much i'v used or got left its ridiculous
Please Help

[MI5]

Nothing suspicious here at all. Just a glitch on your account setup. CS will reset the account for you to be able to access it online. Also make sure you are using the correct log in details as provided to you.

[adamtemp64]

So o2 bill you a month in advance (line rental) when the phone is dispatched a few days later they produce the bill and 14 days later your dd is taken.

Nothing strange there