This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Historical Invoice

Go to solution
Tracey69
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-01-2019 10:42

on ‎04-01-2019 10:42

Is there a way that I am able to get a copy of my invoice from 2014. I know that invoices need to be kept for at least 6 years for Tax reasons but MyO2 only allows me to look back 2 years

Message 1 of 5
1,093 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152275 Posts
  • 651 Topics
  • 29042 Solutions
Registered:

on ‎04-01-2019 10:43

on ‎04-01-2019 10:43

@Tracey69 unfortunately not. You can only get back 2 years of bills .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
1,091 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 152275 Posts
  • 651 Topics
  • 29042 Solutions
Registered:

on ‎04-01-2019 10:43

on ‎04-01-2019 10:43

@Tracey69 unfortunately not. You can only get back 2 years of bills .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,092 Views
0 Kudos

Go to solution
Tracey69
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-01-2019 10:47

on ‎04-01-2019 10:47

But they must have a record as they would need to prove the value and VAt upon a VAT inspection

Message 3 of 5
1,089 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Tracey69
  • 152275 Posts
  • 651 Topics
  • 29042 Solutions
Registered:

on ‎04-01-2019 10:48

on ‎04-01-2019 10:48

Call and ask but they only usually provide the last 2 years http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
1,087 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 96042 Posts
  • 612 Topics
  • 7174 Solutions
Registered:

on ‎04-01-2019 13:50

on ‎04-01-2019 13:50

I'm sure if you speak to someone prepared to go that extra mile they can help you  It's just finding someone.... 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 5 of 5
1,047 Views
0 Kudos
Top Kudoed Authors
View All
Top