Solved: Help :(

Tommy92 · ‎11-10-2017

I was told I could have a free handset upgrade from 17th September 2017. When I got to the local store no free handset was available and now I’ve had a change of circumstance with my money. I now have an iPhone 8 and I had to take out a device plan even though I was promised online and via telephone call that my handset would be free. Store said nothing could be done and I had 30 days to change my mind. I regret my iPhone 8

MI5 · ‎11-10-2017

You can cancel the contract within 14 days.
After that you need to pay off the device plan to cancel.
There are no free phones so you have misunderstood that aspect of your contract I’m afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎11-10-2017

You can cancel the contract within 14 days.
After that you need to pay off the device plan to cancel.
There are no free phones so you have misunderstood that aspect of your contract I’m afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-10-2017

With reference to change of mind within 14 days... O2's policy is here @Tommy92

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Veritas Numquam Perit

Martin-O2 · ‎13-10-2017

Hi @Tommy92 did you manage to cancel your contract in the end?

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Riamu · ‎20-10-2017

Hi @Tommy92 you have 14 days to cancel the contract. If you were misadvised it's best to go to the store, you may be able to speak to the person who told you that you had 30 days to cancel. Better yet, you could speak to a manager.

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