Help with Getting onto Manage my Dongle Screen

[Adrian5]

Good Morning,

I have been trying for the last two days to access my account details.  I sign into my 02 ok, but when

i click on " Manage my Dongle ", chrome says the page is unavailable...

Are O2 having problem's by My O2 at the moment ?

Many Thanks

Adrian

[MI5]

@Adrian5 

Yes a few others are having issues.

@TheresaV is looking into it.

[TheresaV]

Good morning @Adrian5 

Sorry you are having this problem. We are currently looking into it and will let you know when there are any updates.

Thanks for the tag @MI5 

[TheresaV]

Hi there @Adrian5 

I have sent you a private message as I need a few more details for us to look into this

[Adrian5]

Good Morning,

Day 4 and still no My O2, would anybody know how I pay my monthly Bill tomorrow, is there a phone number for debit card payments ?

Many Thanks

Adrian

[Cleoriff]

Hi @Adrian5 

All ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans) 

However as you are having issues, you would be better off calling O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call