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1 ACCEPTED SOLUTION
Accepted Solutions
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@Ksouth wrote:
Why is my bill still the same amount now that I have paid off the device? Surely it should have reduced by the monthly cost of the device?
Only if you were on a refresh tariff taken directly with O2.
If you took your contract from a third party such as Carphone Warehouse, it will not reduce.
If you're happy to keep your current phone, you can upgrade to a sim only tariff which will reduce your costs, or you can upgrade to a new refresh contract.
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Yes you should just be paying for the airtime
Guide: How does O2 Refresh work?
You need to call O2.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
- 152213 Posts
- 651 Topics
- 29030 Solutions
@Ksouth wrote:
Why is my bill still the same amount now that I have paid off the device? Surely it should have reduced by the monthly cost of the device?
Only if you were on a refresh tariff taken directly with O2.
If you took your contract from a third party such as Carphone Warehouse, it will not reduce.
If you're happy to keep your current phone, you can upgrade to a sim only tariff which will reduce your costs, or you can upgrade to a new refresh contract.
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