Help! Daughter put old O2 sim in to her new EE iPhone 6.

[Anonymous]

Got brand new iPhone 6 last monday having been unable to get similar deal with O2 now my 2 year contract is up. Now locked new iPhone to O2 (getting sim not valid message when put EE sim into iPhone) - tried to request unlock by O2 but they don't do iPhone 6 yet. Then tried to explain this was done in error and phone is not theirs but belongs to EE - first directed to ask EE. Sent back to O2. O2 then directed me to Apple. They say its O2. Apple also suggest I cancel! An easy mistake to make but what do I do now?
Have another O2 contract which I have just renewed for 12 months. Customer service giving different advice every time. How do I escalate this to a higher level?

[viridis]

And do it tomorrow as Monday is day 7.

[viridis]

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@Cleoriff wrote:

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@viridis wrote:
Here.
http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Unlock-iphone-6-from-Carphone-Warehouse/m...

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Was never confirmed though if I remember correctly.?

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No, not confirmed. 

[Cleoriff]

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@viridis wrote:
And do it tomorrow as Monday is day 7.

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And a Bank Holiday....

[viridis]

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@Cleoriff wrote:

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@viridis wrote:
And do it tomorrow as Monday is day 7.

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And a Bank Holiday....

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Woohoo day off

[perksie]

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@viridis wrote:
And do it tomorrow as Monday is day 7.

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Tuesday should be fine as the rules say 7 "working" days for online sales.

[viridis]

Any excuse tho innit.

[jonsie]

Either cancel or return as faulty...asap 

[Cleoriff]

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@jonsie wrote:

Either cancel or return as faulty...asap 

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Good to hear you agree with that. All this faffing about seeing if CPW will unlock and fast running out of time. Return it, cancel the contract and start again.(hopefully within the time allowed)

[jonsie]

Fairly sure most stores are open bank holidays too, my local store certainly is.

Bank Holidays

10am to 6pm

[Anonymous]

Hi there @Anonymous

If you got the phone from CPW they can unlock it for you. They can be a bit resistant about it, so you are better off asking for a Manager and feel free to mention that O2 told you that they have the tools to help you and that they can unlock it if they want, or you will return it....that should work. Ask the Manager if he has access to "Hammer and spade" and he should know you are well informed. ( that is the name of the system used to unlock it). Hope this helps!