Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Help! Daughter put old O2 sim in to her new EE iPhone 6.

Got brand new iPhone 6 last monday having been unable to get similar deal with O2 now my 2 year contract is up. Now locked new iPhone to O2 (getting sim not valid message when put EE sim into iPhone) - tried to request unlock by O2 but they don't do ...

Resolved! I cannot call premium rate 7 digit numbers

I tried to vote in the Eurovision Song Contest yesterday using the 7 digit number for mobiles, and each time the call failed. This is a problem I have had ever since I have been on O2 network with many different handsets. O2 are adamant that there is...

Long term customer rewards

Sometimes i think i can be very nieve. I just upgraded my phone yesterday in a bit of a panic, a month early, due to my existing handset refusing to charge. I paid the excess on my contract and have agreed to a more expensive contract on a new handse...

Resolved! Monthly Bill.

Hi,I would like to get a copy of all the payments that i have paid on my account please.

Network modernisation programme

Where i work the 3G signal was dodgy today, so went on the status page and saw this "Your service might come and go until we've finished.Our Network modernisation programme to improve 2G and 3G coverage and roll out 4G has reached this area. It does ...

Resolved! Transferring balance

Hi Ive bent my sim card as I blocked someone but they could still text me. I want a new sim with different number and my balance to be transferred. Thank you

Resolved! payments

how to change bank details for all further payments on my monthly account.

Resolved! Hotkey

Can anyone please tell me what a 'Hotkey' is?

Galaxy s6 problem

So the issue i have is the phone worked fine last night.This morning it just wont turn on, Its fully charged,Wireless charger green and been on cable charge for 3 hours to make sure. Things i have triedHolding power in for 30 secs .........Nothinghol...

Resolved! If I get a contract phone do I start paying for it at the start of the month or when I receive it?

I'm wanting to upgrade my HTC 8X (which is rubbish) to an Iphone 5s but I'm not sure if I'll have to pay for the £44 a month contract today or if they start charging me at the start of next month! Anyone help???

O2

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