Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! close my account with O2

I have an account with O2, about 3 years.I made a contract to get a new mobile phone in January 2013, which ended this year 2015 in January.But continue to withdraw money from my account, the same amount as if I were to pay the mobile phone when I al...

Resolved! Not connected to Mobile Data??

Hi guys, My mobile data decided to randomly cut off this afternoon.When i try to open any apps or safari, a message pops up saying 'You are not subscribed to a mobile data service' I know i am as I only upgraded my tariff yesterday. Does anyone know ...

Resolved! Email??

I have a problem with my bill this month (3 times what I normally pay) and all I would like to do is email someone... not phone (and be stuck for ages), not join up for a web chat or guru... just a simple email. Why isn't this possible????

Resolved! Re: terrible o2 experience

I have put £10 balance yesterday and I went to my sisters hose and came back and all me balance and everything else finished while my phone was dead O2 please help me and I want all the things back

Unlimited data?

Hello, I currently have an iPhone 6 on contract, with 10GB of data, and this morning I checked my account and it's telling me I have unlimited data available? I was under the impression o2 does not offer unlimited data, and I haven't done anything to...

No staff??

Live Chat unavailable, so far been on hold for sales for 30 mins and still no answer. I want to buy a new phone to add to my existing contract but it looks like you don't want my business? Before you reply with "we're very busy" let me pre-empt that ...

Resolved! Signed up for 12 months at £8.50, Tariff says £10.50?

I upgraded to a sim only plan earlier today. It said £8.50 for 12 months, 300MB Data, unlimited texts etc.It said it was down from £10.50 to £8.50, but now in my o2, it says my tariff is 10.50 a month. Is this just an text error because the plan was ...

Resolved! i dont want to renew mty contract

I want to go pay as you go and not renew my contract due to finish on the 8th october...How do i go about it

might finally be time to leave o2

I have been with o2 since 1994, when they were cellnet. Always compared deals and always been happy to stay. Until now. I love my windows phone, I want to upgrade to a new one. (don't bother giving me your opinions that I am wrong, should change OS e...

Resolved! Why am I being charged for premium and information charges?

Why am I beng billed for premium and information charges when I have not used these services? How do I get in touch with the company that is charging my account this money. Do I text 66033 or will I have to pay for this too?Been billed £9.30 extra a ...

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