Help! Daughter put old O2 sim in to her new EE iPhone 6.

[Anonymous]

Got brand new iPhone 6 last monday having been unable to get similar deal with O2 now my 2 year contract is up. Now locked new iPhone to O2 (getting sim not valid message when put EE sim into iPhone) - tried to request unlock by O2 but they don't do iPhone 6 yet. Then tried to explain this was done in error and phone is not theirs but belongs to EE - first directed to ask EE. Sent back to O2. O2 then directed me to Apple. They say its O2. Apple also suggest I cancel! An easy mistake to make but what do I do now?
Have another O2 contract which I have just renewed for 12 months. Customer service giving different advice every time. How do I escalate this to a higher level?

[Cleoriff]

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@viridis wrote:
I was only asking because recently we've been told that cpw may actually be able to unlock these "first sim lock" handsets if you press them nicely enough.
It may be worth contacting them.

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Who told you that ? (about CPW)

[viridis]

No, not confirmed.
And I must admit, I thought otherwise.
Either way, ee will not give you an O2 unlatch code, only O2 can.

[Cleoriff]

But is the OP still within the 14 day cooling off period?... May save them a lot of bother to just cancel and return...?

[perksie]

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@viridis wrote:
No, not confirmed.
And I must admit, I thought otherwise.
Either way, ee will not give you an O2 unlatch code, only O2 can.

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and the computer says no. 

[viridis]

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@Cleoriff wrote:

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@viridis wrote:
I was only asking because recently we've been told that cpw may actually be able to unlock these "first sim lock" handsets if you press them nicely enough.
It may be worth contacting them.

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Who told you that ? (about CPW)

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@Anonymous mentioned it in a similar thread.

It's on their system or something.

I'll try n find it.

[MI5]

Yeah, that's what Apple advised them to do.

[perksie]

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@Cleoriff wrote:

But is the OP still within the 14 day cooling off period?... May save them a lot of bother to just cancel and return...?

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Only option I can see if CPW offer a 14 day period, by law it's only 7 days and that may not apply if it was bought in the shop.

[viridis]

Here.
http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Unlock-iphone-6-from-Carphone-Warehouse/m...

[Cleoriff]

I just think instead of waiting for unlock (which isn't going to happen) and allowing time to pass until its too late.....cancel it and start over?

[Cleoriff]

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@viridis wrote:
Here.
http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Unlock-iphone-6-from-Carphone-Warehouse/m...

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Was never confirmed though if I remember correctly.?