Help! Can't phone O2 and live chat not working.

[Anonymous]

im in France at the moment and there's a call bar on my number that means I can't phone O2. I can receive calls and the Internet works but I cannot make calls (pop up tells me call are barred). I managed to get my sister in England to call O2 yesterday and they said they had requested the bar be removed and it would take between 2 and 24 hours but 25 hours later it is still there. What can I do?

I have tried re-booting my phone every two hours..

[MI5]

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@Anonymous wrote:

Have you tried a manual search for network ?

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I asked that and got shot down above.

As I can't/won't second guess it will hae to be dealt with by cs.

[Anonymous]

Best thing to do @MI5...we can guess all day but I don't think it will help in anyway..

And I can't @jonsie... nearly got killed when I asked for somebody's email to send network alerts...

Not allowed to take any personal information, and that includes mobile numbers. No account specific information. Sorry...

[jonsie]

That's fair enough @Anonymous

As I said in my previous post customer service it has to be then ☺

[Anonymous]

The same thing happened the last time I was away in Belgium. Phone worked ok for 24 hrs then was unable to send texts or make calls, Internet ok. As soon as I came out of the tunnel at Dover, all working ok. Called O2 when I got home who told me that there was nothing wrong with my account and it was probably a glitch.

This time, the phone and text thing happened as soon as I arrived in France. Internet ok.

I called my sister in the UK, gave her my credentials and asked her to call O2 for me. She had to speak to two different advisors but the second one told her that he had done some deep digging and there was an international call roaming bar on my number but he would request its removal and that it would take between 2 and 24 hours.

24 hours later, I still couldn't call or text and then yesterday morning while I was on live chat, the whole phone disconnected and since then I have had no calls, texts or data and my phones is showing 'no service'.

I had checked my bill with the my O2 app and it shows nothing untoward.

I have a horrible feeling that as soon as I a

[Anonymous]

I'm sorry to say this but u didn't have a roaming bar before but u do now.... Unfortunately you need to call customer services again and ask for it to be removed. For that kind of request u can even use web chat, just specifically ask for the roaming bar to be removed and that would be it.

If you can (could) use data it means there is nothing from O2's side stopping u from using ur phone abroad...It's something else...

[Anonymous]

I've given up trying to work out what is going on but I will post back here again once I have spoken to O2 tomorrow back in EnglAnd.

Thanks for all your help/suggestions. I hope it doesn't come down to me paying up my contract and decamping to another provider..

[jonsie]

Roaming bars aren't normal these days, usually you have to request it and if O2 Travel is active why would they block the account. A call to customer service is needed I'm afraid and a proper explanation. 

I've roamed all over the world with o2, never had a problem, never had to ask for roaming to be enabled. I do mean ALL over the world. A restriction had been applied to the account and I too would be livid. 

[Cleoriff]

Must admit when I first started travelling a lot to Spain I did inform CS...just the once. I got the feeling it wasn't needed and have never done it again.... Never had a problem at all

[Anonymous]

As it happens, it isn't a massive problem because I have my Vodafone 4g iPad but it is inconvenient not to be able to text my partner who is with me. It might have been an issue, though and it really shouldn't be so difficult to sort out.

[Anonymous]

So, I thought I would update this.

I spoke to o2 when I got back from Paris and was told they had removed the roaming bar.  I spoke to three separate o2 customer service people who assured me they had sorted it out.

Guess what?  I arrived in Tenerife on June 8 to no service at all.  My partner has o2 and his phone worked fine.  My sim said 'no service'.  I bought a Movistar sim and got o2 on Live Chat.  The guy said there was no problem with my account and I should re-start my phone.  Of course, that didn't work so I had an entire week in Spain with no internet except for wifi when it was available.  On top of that, I lost my o2 sim so had to arrange for a new one to be posted to me.

When I got home last night, I spoke to Live Chat to activate the new sim and the guy told me there was a roaming call bar on my account and that he had just removed it.

I spoke to cancellations and they want £80 to release me from my sim only contract.  They said they can remove the bar(s) that are still there but can't guarantee that my phone will work abroad after they have done it.  I asked if a new number would solve the problem and was told that it wouldn't.  I don't want to leave o2 but it looks like I might have to.

What should I do??  I'm defeated.