Held security deposit

[Anonymous]

They’ve held my £489.99 for an iPad I cancelled within cooling off period, each time I get a different answer, they have just refunded 89.99 but where’s my £400 O2? Shocking service, I am going to watchdog or the papers with this now so far it’s been 11 days waiting for my refund.

[Anonymous]

Normally money is refunded after 7-10 days I’m guessing that’s working days so you should see something tomorrow or Wednesday 

[Cleoriff]

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@Anonymous wrote:

Normally money is refunded after 7-10 days I’m guessing that’s working days so you should see something tomorrow or Wednesday 

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Agree @Anonymous but they have refunded some...so they should have refunded all....

[Anonymous]

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@Cleoriff wrote:

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@Anonymous wrote:

Normally money is refunded after 7-10 days I’m guessing that’s working days so you should see something tomorrow or Wednesday 

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Agree @Anonymous but they have refunded some...so they should have refunded all....

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It’s O2 innit 

[jonsie]

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@Anonymous wrote:

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@Cleoriff wrote:

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@Anonymous wrote:

Normally money is refunded after 7-10 days I’m guessing that’s working days so you should see something tomorrow or Wednesday 

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Agree @Anonymous but they have refunded some...so they should have refunded all....

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It’s O2 innit 

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Just no excuse for it I'm afraid. Let's hope Resolver works. 

[Martin-O2]

Sorry to hear about the difficulties you've had cancelling your contract @Anonymous Please keep us updated on your complaint and let us know if you need help with anything. 

[Anonymous]

I complained through every avenue available to me, the faster route was via Twitter, name and shame, was sorted within 48 hours.

[Anonymous]

Apparently they actioned an automatic refund but it had to be done manually as there was some sort of mistake in the process, if I hadn’t questioned this they wouldn’t have refunded. All sorted now.

[Cleoriff]

@AnonymousReally pleased to hear you have all of your money back. You shouldn't have had to go to all this trouble causing you stress...but at least it's sorted due to your perseverance.

[jonsie]

Well done @Anonymous and we'll done #O2 Twitter team. I'm glad that you finally got this sorted out 😃