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Order Placed, deposit taken £400, No Order Confirmation, due to collect tomorrow

PomPrin
Level 1: Joiner
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Hi All,

 

I have been 02 customer a few years with a sim only deal. Placed an order for a Samsung Tab S8 ultra. It asked me for a deposit of £400 which I paid, and I asked to collect from store  tomorrow as I go away for 6 months abroad and laptop broke so thought this is a good replacement.

 

I have had some contract information which I have signed but I can't see my order confirmation. I can see some horror stories on here of people needing contact customer Services, well its past 8pm so I can't. I am really annoyed that I am powerless to find out 

 

  • The money is not on hold its no longer in my bank - 02 have it in there bank, there is no pending  or held transaction according to my baking 24/7 chat 
  • the documents that have been sent to me, are they the actual legal contracts?

thanks all

 

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MI5
Level 94: Supreme
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@PomPrin 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143448 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@PomPrin 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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