Order Placed, deposit taken £400, No Order Confirmation, due to collect tomorrow

[PomPrin]

Hi All,

I have been 02 customer a few years with a sim only deal. Placed an order for a Samsung Tab S8 ultra. It asked me for a deposit of £400 which I paid, and I asked to collect from store  tomorrow as I go away for 6 months abroad and laptop broke so thought this is a good replacement.

I have had some contract information which I have signed but I can't see my order confirmation. I can see some horror stories on here of people needing contact customer Services, well its past 8pm so I can't. I am really annoyed that I am powerless to find out 

• The money is not on hold its no longer in my bank - 02 have it in there bank, there is no pending  or held transaction according to my baking 24/7 chat 
• the documents that have been sent to me, are they the actual legal contracts?

thanks all

[MI5 · Accepted solution]

@PomPrin 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks