Solved: Re: Held hostage by O2

Anonymous · ‎06-03-2017

O2 won't let me leave, no matter what???????

gmarkj · ‎06-03-2017

Do you mean a PAC code to take your phone to another provider, or the unlock code to use another providers sim in your phone?
If you want a PAC code then you need to contact customer services - via live chat if you are pay monthly or calling if you are PAYG.
If you are a pay monthly customer you can get your unlock code from the My o2 app or through live chat. If you are PAYG then you will need to call customer services.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

Anonymous · ‎06-03-2017

Been trying to get an unlock code for my iPhone for weeks now. O2 keep telling me that I don't pass the security check, yet I manage to every time I speak with them. They are basically blocking me moving to another provider - so at the moment I am paying for 2 services. Ofcom proving to be useless too. What do you have to do to get away from these idiots.

gmarkj · ‎06-03-2017

Do you mean a PAC code to take your phone to another provider, or the unlock code to use another providers sim in your phone?
If you want a PAC code then you need to contact customer services - via live chat if you are pay monthly or calling if you are PAYG.
If you are a pay monthly customer you can get your unlock code from the My o2 app or through live chat. If you are PAYG then you will need to call customer services.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎06-03-2017

Unlocking guide here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-03-2017

Deleted by me!

Veritas Numquam Perit

MI5 · ‎06-03-2017

It is isn't it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-03-2017

@MI5 wrote:
It is isn't it?

Stop being so damn quick. As you see I have deleted my comment!

Talking about the wrong thing completely..

Veritas Numquam Perit

Bambino · ‎06-03-2017

@Anonymous If you follow the unlocking guide above you probably don't need to speak to customer service, except to get your PAC, which you could get by either phoning or through Live Chat if you're a Pay Monthly customer.

I DO NOT WORK FOR O2

MI5 · ‎06-03-2017

@Cleoriff wrote:
@MI5 wrote:
It is isn't it?
Stop being so damn quick. As you see I have deleted my comment!
Talking about the wrong thing completely..

Aha

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎06-03-2017

@Anonymous

Make sure the security password you are using is the account password and not the website login password.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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