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Level 1: Joiner
Posts: 1
Registered: ‎18-02-2019
Accepted Solution

Having more money taken from my account

Hi, I have paid for my monthly tariff but have received an extra charge totally separate from that from O2 of £10 was wondering why this was the case
Posts: 93,435
Topics: 541
Solutions: 11,972
Registered: ‎04-04-2012

Re: Having more money taken from my account

@Joshcarty have a look here to see if it explains anything https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If not, give customer services a call on 202 and they can explain what the charges are for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 64: Magistrate
Posts: 13,347
Registered: ‎31-03-2010

Re: Having more money taken from my account

@Joshcarty If you're being sent texts and you've been charged for something you never agreed to, you may also want to look at this link: https://payforitsucks.co.uk/


Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Having more money taken from my account

Good morning @Joshcarty, and welcome to the forum. Wave

I hope the information in the links above helps you understand those charges better, but please do let us know if you need any further help!

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