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Level 1: Joiner
Posts: 4
Registered: ‎29-11-2018
Accepted Solution

Haven’t received order confirmation email

I ordered a pair of Apple AirPods for click and collect. Order receipt says I need to take ID and confirmation email to collect but I haven’t received an email? Money been taken from account but worried I won’t be able to collect it without the email
Posts: 69,026
Topics: 667
Registered: ‎14-01-2013

Re: Haven’t received order confirmation email

[ Edited ]

Hi @BenMoggridge

You will get an email when the order has been dispatched. Until then there will be nothing to track

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

*The Game Is On*


Level 1: Joiner
Posts: 2
Registered: ‎21-10-2018

Re: Haven’t received order confirmation email

Wait up to 24hrs for the email check spam/junk also 😌
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Registered: ‎18-02-2016

Re: Haven’t received order confirmation email

Please keep us posted on this one @BenMoggridge and let us know if you have any issues. 

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Level 1: Joiner
Posts: 4
Registered: ‎29-11-2018

Re: Haven’t received order confirmation email

Hi Martin,
I’m a bit worried as I need to pick the AirPods up tomorrow but still haven’t received a confirmation email of my purchase. What can I do?
Posts: 69,026
Topics: 667
Registered: ‎14-01-2013

Re: Haven’t received order confirmation email

[ Edited ]

@BenMoggridgeNormally you get an email to say they have been dispatched. Though on this occasion it might help if you ring the store tomorrow to see if they have arrived?

You might want to giive customer services a call today and ask about your order https://www.o2.co.uk/contactus

*The Game Is On*


Level 1: Joiner
Posts: 4
Registered: ‎29-11-2018

Re: Haven’t received order confirmation email

Yeah I can do that, I have my order number but the online receipt says that I need to bring a four digit collection number. Would the order number and ID be sufficient to pick them up if I don’t receive an email?
Posts: 69,026
Topics: 667
Registered: ‎14-01-2013

Re: Haven’t received order confirmation email

I don't think they are allowed to hand it over without the collection number @BenMoggridge

However if it has arrived at the shop you can ask them.

Personally and not putting you off, the email virtually always comes first. Though it has occasionally happened that an item has arrived without a dispatch notice.

If nothing else you will be able to work out where the hold up is.

It may very well have been out of stock at the time you ordered.

*The Game Is On*


Level 1: Joiner
Posts: 4
Registered: ‎29-11-2018

Re: Haven’t received order confirmation email

Managed to get it sorted. Called the store and I collected them this afternoon. Cheers
Posts: 86,563
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: Haven’t received order confirmation email

Well done Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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