Haven’t received order confirmation email

[BenMoggridge]

I ordered a pair of Apple AirPods for click and collect. Order receipt says I need to take ID and confirmation email to collect but I haven’t received an email? Money been taken from account but worried I won’t be able to collect it without the email

[Cleoriff]

Hi @BenMoggridge

You will get an email when the order has been dispatched. Until then there will be nothing to track

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[Jezz]

Wait up to 24hrs for the email check spam/junk also 😌

[Martin-O2]

Please keep us posted on this one @BenMoggridge and let us know if you have any issues. 

[BenMoggridge]

Hi Martin,
I’m a bit worried as I need to pick the AirPods up tomorrow but still haven’t received a confirmation email of my purchase. What can I do?

[Cleoriff · Accepted solution]

@BenMoggridgeNormally you get an email to say they have been dispatched. Though on this occasion it might help if you ring the store tomorrow to see if they have arrived?

You might want to giive customer services a call today and ask about your order https://www.o2.co.uk/contactus

[BenMoggridge]

Yeah I can do that, I have my order number but the online receipt says that I need to bring a four digit collection number. Would the order number and ID be sufficient to pick them up if I don’t receive an email?

[Cleoriff]

I don't think they are allowed to hand it over without the collection number @BenMoggridge

However if it has arrived at the shop you can ask them.

Personally and not putting you off, the email virtually always comes first. Though it has occasionally happened that an item has arrived without a dispatch notice.

If nothing else you will be able to work out where the hold up is.

It may very well have been out of stock at the time you ordered.

[BenMoggridge]

Managed to get it sorted. Called the store and I collected them this afternoon. Cheers

[MI5]

Well done