Have I been accepted? Help please

[Tybadkiller]

Hello I recently wanted to upgrade my phone, there was the option to pay off remainder of my contract and upgrade (£255) which I did. I opted for iPhone 15 pro max, paid the £255 which has gone out by bank and choose a new phone plan. The colour I choose was in stock for next day delivery ( Saturday ) so I went for that one. Got the email saying we’ve got your order along with legal documents, signed credit agreement etc, but it’s now Monday and on order tracker it says processing, if phoned o2 and they said it’s “ stuck “ on processing, any ideas has it been accepted etc??

[MI5]

@Tybadkiller 

Only O2 can answer that for you.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Tybadkiller]

I did contact the o2 sales team, all the said is the order is stuck in processing 

[MI5]

@Tybadkiller 

We're all just customers here like yourself so wouldn't have a clue.

It's most likely a stock issue as O2 don't have a live stock system. Many are still waiting for their phones too which is dependent on what Apple ship out.

https://community.o2.co.uk/t5/Welcome-News/iPhone-15-amp-Watch-Series-9-Megathread-FAQ-s/td-p/164994...

[Oxonian]

@Tybadkiller 

if this is a stock issue, you might find this article to be of interest :-

Good news, Apple fans! iPhone 15 wait times have reduced significantly | TechRadar

https://www.techradar.com/phones/iphone/good-news-apple-fans-iphone-15-wait-times-have-reduced-signi...

Please remember that the article is not O2 specific and is three weeks out of date. But it does give you a general idea as to the state of play.  

[Tybadkiller]

Thank you, I’m thinking it probably is a stock issue ( although stated in stock when ordered ) would be nice of o2 to keep you updated rather than just say ‘ it’s stuck in processing’ 

[Oxonian]

@Tybadkiller 

You have already been advised by @MI5 that O2 do not maintain a live stock system. Hence, whilst it was said to be in stock when you ordered, that would have been an aspiration rather than a fact. 

Hopefully it will reach you shortly and you will be very happy with it. 😂 

[Mark60]

Yes, Congrats.

[Oxonian]

@Tybadkiller 

Are you sorted yet ?