Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 67: Unsung hero
Posts: 14,970
Registered: ‎31-03-2010

Re: Hard sell

Yes, I suppose that it would be.Smiley Wink

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Posts: 86,451
Topics: 729
Registered: ‎14-01-2013

Re: Hard sell


@MI5 wrote:
I'm sure but it's our responsibility to educate them. I have with my parents.

*coughs* ..and as a parent ....I have educated my grown up sons...#justsaying...Smiley Tongue

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 100,232
Topics: 546
Solutions: 12,743
Registered: ‎04-04-2012

Re: Hard sell

I can't help it if your kids are daft Smiley Tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: Hard sell

[ Edited ]

think I may have put their tel number on online form when asked for free payg sim (although put my email address).. wish I'd put mine now.. I can sort of understand marketing dept jumping on a payg sim card trying to "upgrade" people to a contract BUT and its a big BUT if customer says that they hardly ever use phone, as my mother did re my fathers sim/phone then IMMEDIATELY caller should say well its not suitable for you and thanks for your time NOT carry on regardless.. I know when my mother got her £7.50 pm tesco contract phone they went to great lengths to ask how much she used her phone to find out if it was worth it for her.. and it is beacuse she uses it a great deal more than my father.. pity O2 marketing seem more obsessed with sales figures than actually providing someone with a product that is suitable..

Highlighted
Posts: 100,232
Topics: 546
Solutions: 12,743
Registered: ‎04-04-2012

Re: Hard sell

True if it does actually prove to be o2. So far there's no evidence it is a direct.sales call from o2 and we know the shady tactics some.other companies will use to get a sale.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 67: Unsung hero
Posts: 14,970
Registered: ‎31-03-2010

Re: Hard sell

@Anonymous If you put their number on the form you'll have to carry the can for this one. It is reversible, though, so you have a way out, but it's your mother who's going to have to cancel, as it's her name on the contract.

If Tesco had taken such care with sorting out a plan for your mother, why didn't you just do the same with a P&G sim for your father?

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Anonymous
Posts: 0

Re: Hard sell

i got an email confirmation on MY email address from 02 which is what alerted me to what they had done.. so it is them or someone on their behalf that sends confirmations from an o2 email address, plus i got a whole load of emails about usernames passwords etc for o2 online accounts although whatever deal they sold my mother doesn't seem to have appeared on it or maybe because i cannot enter the mobile tel number because i haven't got the (UNWANTED) sim yet !!

Highlighted
Anonymous
Posts: 0

Re: Hard sell

[ Edited ]

he wanted to stick with what he had and it semed so simple to just get a free replacement o2 sim online, and as far as carrying the can for the phone call, on reflection i do not object to the call but i do object to them selling her a product that they knew to be unsuitable ie she kept telling them my husband hardly ever uses phone so in my book a contract deal was never appropriate but guess caller was thinking more of her commission

Highlighted
Posts: 100,232
Topics: 546
Solutions: 12,743
Registered: ‎04-04-2012

Re: Hard sell

Targets to be met!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 67: Unsung hero
Posts: 14,970
Registered: ‎31-03-2010

Re: Hard sell

No one's saying that what O2 did as far as selling your mother a contract was appropriate, but had you not put her number on the form we wouldn't be having this conversation. I'm not saying that what O2 was right. Far from it. I'm sorry this has happened to you, but you'll have to sort it out.

I DO NOT WORK FOR O2



Funniest-Thread-2