Had my sim card stolen

[Jodikeogh94]

I ordered 2 sim cards one for me and my partner in currently using my sim card and wanting to change to my old number as my little boy has disabilities and they have that contact number I have the puc code so if that helps but I would like to cancel my partners son card as his not actually using it and I'm going tk be paying for something that's been stolen from my house please can you help 

[MI5 · Accepted solution]

@Jodikeogh94 

To transfer your number you need to give O2 your PAC. Guide here Guide: Migration & porting into O2  

Not sure what you mean about the sim being stolen from your house.

If it has, you need to report it to o2 Guide: Lost or Stolen O2 Device? - How to Report it 

You can only cancel it if within 14 days of starting the contract, otherwise, you need to pay the full term. 

Guide: Cancelling Your Contract 

[Bambino]

@Jodikeogh94 See this: Lost or Stolen O2 Device

[madasaf1sh]

@Jodikeogh94 

If it has been stolen, then you also need to contact the police on 101 and report the theft, as you are liable for all charges on that sim card, until you notify o2