Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contact

It is impossible to contact anybody in this substandard organisation.I have been a customer for 15 years and just upgraded to iPhone 13 Pro for another crazy 36 month period. Sent old iPhone XR to Recycle in excellent condition and they go back on th...

Resolved! No 3G or 4G signal in busy areas

I have an Iphone 13 Max Pro on an unlimited tariff. Whenever I am in a city centre with a lot of people or at a concert or gig with large numbers of people I have no service either 3G or 4G so I can't get in touch with anyone by text, voice or Whatsa...

Resolved! sim not provisioned for voice

Hi can anyone help, i got a new phone (upgrade) and got a new sim (5G) and i keep getting a message saying "sim not provisioned for voice" what does this mean and how can i fix this? Kind regards Jay

Resolved! Can you buy a new phone with your PAYG balance?

My balance slowly increases. Can I use it to pay (or part pay) for a phone upgrade?

Cannot view bill

I switched over to a new provider yesterday 27/10 but now am unable to view my last bill dated 26/10 on my O2 which is higher than I expected.

Resolved! Loyalty troubles

Hi everyone, im having trouble accessing my loyalty bonus thanks to my wife. I transferred my old number and when I text loyalty it doesn’t seem to work

Resolved! Leaving o2

I have switched my provider and I am looking for some advice regarding leaving o2 ...is it an automatic process or do I have to speak to someone to cancel

Resolved! Can't find track my order page

Hi why can't I find the track my order page on the my o2 page so I can track my order I am signed up and everything x thanks in advance x

Resolved! O2 insure

Hi I need to speak to someone regarding my phone to put through the insurance

Resolved! Fault on iPhone 12

We have received our iPhone 12 under my daughter number but I’m the account holder. The o2 shop said the battery has blown and we needs replacing. Please advise as having trouble getting through on the phone

O2

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