Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Had my sim card stolen

I ordered 2 sim cards one for me and my partner in currently using my sim card and wanting to change to my old number as my little boy has disabilities and they have that contact number I have the puc code so if that helps but I would like to cancel ...

Resolved! Using data in US

What is the easiest/cheapest way of using data in the US on a UK phone (that doesn’t wrack up huge bills?!) thanks for your help!(I am on a monthly plan)

Resolved! Pack code

I am leaving O2 and I am requesting my pack code thanks

Resolved! Phone stolen

My phone's been stolen

Resolved! my D/D doesnt include my airtime why?

I started my updated contract from a pay as go to 3 year 36 month contact but 02 only take the fee for the phone not airtime from my bank by direct debit. Why is this and i can i change this this to include both?

Resolved! Change payment date

How do I change my bill payment date please

Resolved! Moving from Vodafone

Hi, My contract with Vodafone expires in 10 days and I'm thinking of moving my account to O2 as they have better coverage in my area and after 20+ years with Vodafone I've finally had enough with them messing up the upgrade process. I've checked on t...

Resolved! O2 paid off the wrong device when doing an upgrade

So I have two phones with o2 both on pay monthly. I have an apple iPhone 7 and a Samsung Galaxy. I wanted to upgrade the apple iPhone as it is slowing down and getting old, I went through the upgrade process through the my 02 app and checked and kept...

Resolved! Unable to contact 02 to initiate a return

Hi,I received my phone on Tuesday and pretty quickly realised it wasn't for me (Too big) and I've been trying since then to contact a member of customer services to request a returns label, but so far I can't get through as I just sit on hold. Are th...

Resolved! PAC delays

I submitted my PAC to O2 using the online form over 2 days ago (Tuesday morning) - and I’ve yet to get a response / see my number change.I’ve tried calling 202 but get cut off when in the queue to speak to someone. And the chat option in the 9w app i...

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