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Level 1: Joiner
Posts: 5
Registered: ‎17-11-2018

Re: HUAWEI MATE 20 PRO SCREEN ISSUE

Similar outcome but just maybe a bit trickier to sort. Went to Huawei directly also so should hear about it soon. I seen something on twitter that someone who works for huawei was told to wait about a week to get the new batch that supposedly doesn't have this issue. Will see how it all goes.
Posts: 5,486
Topics: 93
Ideas: 2
Registered: ‎11-04-2012

Re: HUAWEI MATE 20 PRO SCREEN ISSUE


@Bambino wrote:
 mobilephonesdirect Terms & Conditions:

14.12.7. In case of replacement identical new products will replace the original products.


Hopefully not so identical as to have the same manufacturing flaw... Bang

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Level 1: Joiner
Posts: 1
Registered: ‎18-11-2018

Re: HUAWEI MATE 20 PRO SCREEN ISSUE

Hi, I'm in the same boat with huawei mate 20 pro, my screen went green, preordered mine online, spoke with CS already, this issue is well known with them and they cannot offer me exchange due to no stock, offered me to send device in a jiffy bag and cancel my contract that started on 26th October and sign new contract after, got my jiffy bag delivered yesterday, will send it tomorrow, hopefully won't have to wait to long before it gets sorted.
Level 63: Greatness Assured
Posts: 12,046
Registered: ‎31-03-2010

Re: HUAWEI MATE 20 PRO SCREEN ISSUE

@Harnas If at all possible, make sure you have photographic evidence of what the phone looks like before you send it back, and also ensure you get a receipt for proof of posting.

I DO NOT WORK FOR O2

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Level 1: Joiner
Posts: 7
Registered: ‎03-11-2018

Re: HUAWEI MATE 20 PRO SCREEN ISSUE

Hi all, I've reported my screen issues to Huawei about a week ago. My issue has been forwarded to the correct department, just waiting to be contacted. Hopefully won't be long.