There has been seen on going issue with live chat for a few days now. You could try clearing cache and cookies or trying a different browser.
A phone call may be quicker but if its technical help you need them maybe we can help.
I will mention this to our community manager @Martin-O2 as we have had many complaints this week about live chat not working...
Tried it twice myself this morning. I'm guessing that puts added pressure on customer service resulting in increased time on hold. Needs sorting but it's been days now!
@jonsie wrote:Tried it twice myself this morning. I'm guessing that puts added pressure on customer service resulting in increased time on hold. Needs sorting but it's been days now!
And we were told yesterday by @Martin-O2 they are claiming there are NO issues with live chat.
Ermmm...oh yes there are 
Maybe on lunch....
Hi guys I've asked again today and there are no large scale issues with the Live Chat service however the team are going to double check for us just to make sure.
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@upsie-daisey wrote:
also having issues with 02 guru chat. i want their help in finding the best deal for my upgrade
@upsie-daisey call 202 and choose the option "I'm thinking of leaving" for the best deals.
@upsie-daisey wrote:
also having issues with 02 guru chat. i want their help in finding the best deal for my upgrade
I doubt you will get anyone today @upsie-daisey. Too many people have complained about the same thing. What sort of phone are you looking for?
