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Level 1: Joiner
Posts: 1
Registered: ‎03-08-2017

anyone else not able to access 02 guru chat online?

the 02 guru onine chat just says " we are searching for availbale gurus now" but never changes, this has been the same for many days now, anyone else experience issues with this ? 

Posts: 66,573
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: anyone else not able to access 02 guru chat online?

There has been seen on going issue with live chat for a few days now. You could try clearing cache and cookies or trying a different browser.

A phone call may be quicker but if its technical help you need them maybe we can help.

 

Posts: 67,673
Topics: 663
Registered: ‎14-01-2013

Re: anyone else not able to access 02 guru chat online?

@chatNOTWORKING

I will mention this to our community manager @Martin-O2 as we have had many complaints this week about live chat not working...

*The Game Is On*


Posts: 66,573
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: anyone else not able to access 02 guru chat online?

Tried it twice myself this morning. I'm guessing that puts added pressure on customer service resulting in increased time on hold. Needs sorting but it's been days now!

Posts: 67,673
Topics: 663
Registered: ‎14-01-2013

Re: anyone else not able to access 02 guru chat online?


@jonsie wrote:

Tried it twice myself this morning. I'm guessing that puts added pressure on customer service resulting in increased time on hold. Needs sorting but it's been days now!


And we were told yesterday by @Martin-O2 they are claiming there are NO issues with live chat.

Ermmm...oh yes there are Smiley Mad

*The Game Is On*


Posts: 66,573
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: anyone else not able to access 02 guru chat online?

Community Manager
Posts: 5,487
Registered: ‎18-02-2016

Re: anyone else not able to access 02 guru chat online?

Hi guys I've asked again today and there are no large scale issues with the Live Chat service however the team are going to double check for us just to make sure. 

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Level 1: Joiner
Posts: 2
Registered: ‎03-09-2017

Re: anyone else not able to access 02 guru chat online?

also having issues with 02 guru chat. i want their help in finding the best deal for my upgrade
Posts: 86,016
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: anyone else not able to access 02 guru chat online?


@upsie-daisey wrote:
also having issues with 02 guru chat. i want their help in finding the best deal for my upgrade

@upsie-daisey call 202 and choose the option "I'm thinking of leaving" for the best deals.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 67,673
Topics: 663
Registered: ‎14-01-2013

Re: anyone else not able to access 02 guru chat online?


@upsie-daisey wrote:
also having issues with 02 guru chat. i want their help in finding the best deal for my upgrade

I doubt you will get anyone today @upsie-daisey. Too many people have complained about the same thing. What sort of phone are you looking for?

*The Game Is On*