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Device payment

Level 1: Joiner
  • 1 Posts
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Iv been trying to make extra payments on my device plan since Xmas but unable too as the screen just keeps saying processing. 
I have a 2 minute video to prove this too. 

I paid off a £500 lump sum back in middle of last year no problems, but just trying to make any additional payments now is a right balls ache! 

And before anyone asks, yes my phone has latest update also the app is updated too. 

iv tried to contact O2 customer services but got cut off and then couldn’t be bothered to wait in the queue again. 

so my only option is O2 can fix the issue with the online/app system so I don’t have to talk to anyone like I didn’t have too mid last year. 

Message 1 of 3

Level 94: Supreme
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( , Twitter ( or Instagram ( , they should be able to help you with this

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3

Level 66: Unequalled
  • 12437 Posts
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Have you tried the browser version of your My o2 @Gthomas79 ?

I use , but you could try

Once you log in, click on the "My o2" in the top left (under the blue banner with o2 on it).

Then choose "Device Plan", which is in the 3rd column under "Billing".

Scroll down and you come to a section called "Device Plan payments" and you can choose to either reduce the monthly payment or reduce the plan term and choose an amount.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Message 3 of 3