Solved: HTC One not working

Anonymous · ‎13-01-2014

I have an HTC one which I have had since June and it constantly keeps loosing the network and fuses to make or receive calls, and when it does receive call it will cut off intermittently. Does anyone else have this problem. I have tried to contact O2 but don't really seem to get anywhere. I have reset my phone back to factory settings. I have switched it off and on again and it is running the latest update. I had a very similar problem with my last phone and they swapped the SIM card which made no dofference at all, which is what the have suggested again?? does anyone have any other advice. Feb up paying for a phone thats constantly not working 😞

Bambino · ‎13-01-2014

Contact HTC directly. Maybe they will let you send it to them for repair.

I DO NOT WORK FOR O2

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Bambino · ‎13-01-2014

Contact HTC directly. Maybe they will let you send it to them for repair.

I DO NOT WORK FOR O2

perksie · ‎13-01-2014

Did you hard reset the phone after applying the update as it's really important?

You could ask HTC to look at it for you.

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adamtemp64 · ‎13-01-2014

I echo the above get htc to look at it

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MI5 · ‎13-01-2014

Any network issues reported in your area ?
http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎13-01-2014

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Guide-Differance-between-SOGA-and-warranty-exten... is my guide to warranty and soga and has links to htc for warranty info

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎13-01-2014

Go to htc directly don't let O2 try and repair it there not very well recommended

jonsie · ‎13-01-2014

^^ Echoed!

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