Solved: HTC Desire C Mobile Internet problems

Anonymous · ‎14-12-2013

I've had my HTC Desire C for a year now & just a few days ago my internet isn't working (works with WI-FI). It's stuck on the 'G' connectivity setting on the status bar & won't go up to 'H' or even 3G..I've tried manually typing in the new APN settings but to no avail...Please help, doing my nut in!

MI5 · ‎14-12-2013

As it's a recent issue it's most likely a local network fault. You can check your postcode here http://status.o2.co.uk/

Also, as you have been adjusting your apn's, I'd text the word "active" to 2020 to get the latest correct settings sent to your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-12-2013

As it's a recent issue it's most likely a local network fault. You can check your postcode here http://status.o2.co.uk/

Also, as you have been adjusting your apn's, I'd text the word "active" to 2020 to get the latest correct settings sent to your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-12-2013

It may be worth having your SIM card replaced at an O2 store.

And check your service status here http://status.o2.co.uk

Anonymous · ‎14-12-2013

Just sent 'Active' to 2020 & got back 'Unfortunately we had problems dealing with your request for settings. Plese contact Customer Service 😞

Anonymous · ‎14-12-2013

& just checked my sevice status....

Sorry a phone mast close to you isn't working

This means you might experience problems making calls, using the internet, or sending/receiving emails in this area.

Updated 12:00 (refreshed hourly). Recent faults might not show yet. So this is probably why.

MI5 · ‎14-12-2013

Yes, that will be why.... When the mast shows as been fixed, send the text again to update your settings and all will be good again.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-12-2013

Cheers, thanks for the help

MI5 · ‎14-12-2013

Anytime, hope it gets fixed soon for you....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎14-12-2013

@Anonymous wrote:
& just checked my sevice status....
Sorry a phone mast close to you isn't working
So this is probably why.

You could try from a mile or two away.

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