HOW DO I MOVE TO PAY MONTHLY BUT KEEP EXISTING P&G NUMBER

[Anonymous]

I thought it would be easy to find help on the O2 Website, but I really do think there is a band of malignant gnomes on the loose messing things up (or maybe they only exist in my PC).

My "PROBLEM" is -

I want advice on the procedure to be followed so that a friend can order a new phone and a Pay Monthly Contract online from O2,  but be able to retain their existing O2 P&G number. 

Question 1 -  At what stage does the request for number transfer take place?   Is it during the online ordering or after the new phone and related new SIM card are received?

Question 2.   There is a web page at http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number#qs  which is supposed to give guidance on this, however on that page there is a link to Fill out the Keep my number form  but when we click on this it takes us to a page headed "Contact Us" and there is no sign of a Form to fill in but links to, yes you've guessed, O" Community.   So where do we go for help please?

Naturally, if any one has an idiots' guide to what I hope is a starightforward process readily available, there is an idiot here who would be eternally grateful.

Gerry

[Anonymous]

Hi Gerry

If they log into their Myo2 they can upgrade that way to a full contract as long as a credit check is passed.

[MI5]

Probably best to get the phone first then call CS with the request to port the number.
There are a number of broken links on the site at the mo, so this appears to be another one for toby.
I'll PM him about it.

[Anonymous]

Thanks for the superfast response @Anonymous    Does that procedure also deal with the number transfer?

Gerry

[Anonymous]

Many thanks @MI5

Gerry

[Anonymous · Accepted solution]

Link here http://www.o2.co.uk/movetopaymonthly

[jonsie]

Another broken link @Toby to feed back please.

The relevant form is here but it's simply a matter of calling customer service and they will sort it out or take out the contract online and fill the form in.

[Cleoriff]

Hi @Anonymous 

I will just drop in here my personal experience of doing exactly the same thing 19 months ago

I was on PAYG. I did nothing online.

I had phoned CS about a query with my credit. This was one brilliant advisor I spoke to. She said the amount of credit I was using on PAYG I would be better on contract and O2 had a sale on at that time.She gave me the details to look at online.

I phoned her back 48hrs later. Ordered my Galaxy S3 and was put on the tariff she suggested.

Phone arrived. I than rang CS again to start porting existing number to my new phone. 18 hours later this was job done.

Yes I know I may have been very lucky with the advisor who talked me through this and made this process so easy but there are some good ones about.

I just wasn't prepared to trust anything to the internet at that time. I had too many questions to ask.

Of course, once I had my phone, I then joined this forum. The rest, as they say, is history

[Anonymous]

Thanks for that @Cleoriff and glad it all turned out well.  I will certainly encourage my friend to contact CS though if past experience of helping the individual concerned is anything to go by some other route or routes will be pursued with attendant confusion  and calamity before CS are given an opportunity to sort the mess out. 

Gerry

[Anonymous]

That's great @Anonymous    - very many thanks to you and indeed the others who responded so quickly.  Any chance we could get you all jobs in CS?

Gerry