HOW DO I MOVE TO PAY MONTHLY BUT KEEP EXISTING P&G NUMBER

[Anonymous]

I thought it would be easy to find help on the O2 Website, but I really do think there is a band of malignant gnomes on the loose messing things up (or maybe they only exist in my PC).

My "PROBLEM" is -

I want advice on the procedure to be followed so that a friend can order a new phone and a Pay Monthly Contract online from O2,  but be able to retain their existing O2 P&G number. 

Question 1 -  At what stage does the request for number transfer take place?   Is it during the online ordering or after the new phone and related new SIM card are received?

Question 2.   There is a web page at http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number#qs  which is supposed to give guidance on this, however on that page there is a link to Fill out the Keep my number form  but when we click on this it takes us to a page headed "Contact Us" and there is no sign of a Form to fill in but links to, yes you've guessed, O" Community.   So where do we go for help please?

Naturally, if any one has an idiots' guide to what I hope is a starightforward process readily available, there is an idiot here who would be eternally grateful.

Gerry

[Cleoriff]

I have no doubt I was lucky when I changed over with the advisor who guided me through the process.

This time when I am due to upgrade, I will be taken every step of the way by the experts on here...

They may be running for cover as I speak... (joking of course) 

[MI5]

I'll Google the answers for you Den

[Anonymous]

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@Cleoriff wrote:

They may be running for cover as I speak... (joking of course) 

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Oh I wondered what all the disturbance was about.  They looked terrified.

Gerry

[jonsie]

@Cleoriff you are getting to the stage whereyou are now helping others, I'm sure you will need the minimum of advice come November

[Cleoriff]

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@jonsie wrote:

@Cleoriff you are getting to the stage whereyou are now helping others, I'm sure you will need the minimum of advice come November

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Ok...so this is why you are all keeping your eyes open for a Note 3 In RED....and I have the best tariff you found all bookmarked...?

No. I know who I will be asking thank you very much. (The fact that you will be in Thailand jonsie is NO excuse)

[Cleoriff]

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@MI5 wrote:
I'll Google the answers for you Den

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Yeah yeah yeah....

[Anonymous]

You're very welcome Gerry

😄

[Toby]

Thanks MI5 for flagging it to me. I'll feed this back to the team guys