Google Play O2 Payment Declined Issue

[Rostopher91]

Hi, I have used £29.66 on my £250.00 monthly allowance, I keep getting declined for using o2 as a payment option on Google Play, I have spoken to o2 and they have confirmed there are no restrictions on my account and that I have £220.34 available but it keeps declining small purchases. Does anyone know how I can fix this?

[Ddz]

I have exactly the same problem Dave 

[madasaf1sh]

@Ddz 

I think you are going to have to deal with this direct with customer service, as Dave is only in tomorrow then will be leaving the community sadly.. 

[Ddz]

Oh crap.

They've not been any help so far

[pgn]

@Ddz - Monday is Dave's last day.

You can message O2 on Social Media. Facebook or Instagram obly though - links for those and the other channels in here: https://www.o2.co.uk/abouto2/social-media 

And be persistent, using the history on your interaction to keep things moving forwards. Good luck!