on 29-11-2019 18:47
Why is this such a problem? It has turned into a saga.
I reported my phone lost and was told it would be barred for calls/texts etc. The next morning it was found and returned to me and so I called to get the bars lifted. I was told I would need a new SIM so headed to 02 store, signed a new pay monthly contract and got a new SIM. 24 hours on the phone was still not able to make calls/send texts/use 4G.
After contacting CS I was told to head back to the store for another SIM, which I did. Same story.
Nearly two weeks from originally contacting o2 I have done 2 live chats/ an oline conversation / spoken to four separate CS staff/ been promised callbacks (which didn't happen)/ and finally contact CS resolution. Each said 'yes I can see bars. I'll get them lifted. Leave it 24 hours'. The last said this two days ago - still nothing.
I am going round in circles. Any advice? I'm certain the phone is working ok as I can do everything else and get a 'no service' message when I first turn it on.
on 29-11-2019 19:25
Why on earth did you get a new contract?
All customer service needed to do was ship you a new sim with your current contract on it.
It's your phone that is barred anyway so CS still need to lift that bar.
on 29-11-2019 19:32
The new contract was cheaper than my old one so it seemed sensible, especially as CS told me I had to go to a store to get a new SIM. Wish I had kept the old SIM now.
on 29-11-2019 19:44
on 29-11-2019 19:44
Did you do an upgrade or get new contract and transfer your number?
on 03-12-2019 18:11
on 03-12-2019 18:11
Hi @crossgillyd , I just wanted to check how you're getting on with this at the moment - any progress since you last posted?