Going round in circles over unbarring my phone

[crossgillyd]

Why is this such a problem? It has turned into a saga.

I reported my phone lost and was told it would be barred for calls/texts etc. The next morning it was found and returned to me and so I called to get the bars lifted. I was told I would need a new SIM so headed to 02 store, signed a new pay monthly contract and got a new SIM. 24 hours on the phone was still not able to make calls/send texts/use 4G.

After contacting CS I was told to head back to the store for another SIM, which I did. Same story.

Nearly two weeks from originally contacting o2 I have done 2 live chats/ an oline conversation / spoken to four separate CS staff/ been promised callbacks (which didn't happen)/ and finally contact CS resolution. Each said 'yes I can see bars. I'll get them lifted. Leave it 24 hours'. The last said this two days ago - still nothing.

I am going round in circles. Any advice? I'm certain the phone is working ok as I can do everything else and get a 'no service' message when I first turn it on. 

[MI5]

@crossgillyd 

Why on earth did you get a new contract?

All customer service needed to do was ship you a new sim with your current contract on it.

It's your phone that is barred anyway so CS still need to lift that bar.

[crossgillyd]

The new contract was cheaper than my old one so it seemed sensible, especially as CS told me I had to go to a store to get a new SIM. Wish I had kept the old SIM now.

[MI5]

@crossgillyd 

Did you do an upgrade or get new contract and transfer your number?

[Marjo]

Hi @crossgillyd , I just wanted to check how you're getting on with this at the moment - any progress since you last posted?