Going from pay and go to montly, big mistake

[Anonymous]

Hi guys i went from pay as you go to monthly and as soon as the switch had taken place i got all sorts of charges from premium services i didnt sign up too, about ten different ones and the only help 02 could offer was more or less none, saying it would have to contact all ten premium services and cancel each one separately. Why should i when i didnt sign up for them. Im expected to pay all the charges to. So now i cancelled my monthly and went back to pay as you go until i get another contract with a better network.

[Cleoriff · Accepted solution]

Hi @Anonymous Sorry to hear of this but you could have reported them to phonepayplus http://www.phonepayplus.org.uk/

Also for future reference have a look at this thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

[Bambino]

@Anonymous How long have you had the contract for and how did you cancel? These charges don't just appear out of the blue. Did you click on any links when you were on Facebook or download any apps?

[MI5]

Did you keep your number or get a new one?

[Anonymous]

Yh cancelled within 14days and was a new number and no i dont sign up to anything with my mobile number.

[Anonymous]

Why should i have to phone ten different companies that i didnt sign up to when i can cancell within 14days.

[Bambino]

You wouldn't have to phone 10 different companies if you use the phonepayplus link suggested to you by @Cleoriff.

[MI5]

I guess that's why the previous owner got rid of that number then. Once you reactivated it the spam started again.
I'd have asked o2 for another new number myself and a credit for the money lost.

[PhoneDoc]

Sorry to hear you haven't had a good experience on contract James 😞 If you do decide to give it another shot in the future, customer services will be more than happy to put a premium bar on the account. This won't stop charges from subscriptions the number's already registered against, but should stop new subscriptions from starting. As others have suggested PhonepayPlus can provide good support after the fact. Hope this helps.

[Curr946]

Shouldn't old number be inactive for a period of time before being given to someone else. That's would certainly stop this type of thing happening