Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone going straight to voicemail occasionally?

Why do phones do this? It's a Galaxy S6, it's not in Do Not Disturb mode and even if it was the caller is on my list of Favourites. I got an answer phone messages straight away but not the original call. Phone shows good 4G signal and the O2 status p...

Resolved! 4G on Nexus 5x

Hi i switched over from Vodafone to O2 a few days ago on a 12 month simon plan 4GB of data.i have not been able to get a 4G signal only H - at 5 locations i been where there shows should have good 4G coverage all in London. The Nexus 5x is sold on o2...

Resolved! Texts keep turning into MMS

I recently bought a Samsung A3 2016 after having the S4 and when I send texts that are around 160 characters it turns SMS into MMS which is shown on my contract as picture messages. I never had this problem with the S4... Is there a reason for this o...

Resolved! Does anyone find bad signal on National Rail?

Does anyone find bad signal on any National Rail train service even though for city lines?

Resolved! Email O2

Does anyone know if it is possible to send an email to O2 anymore?I searched this forum and found a link to a page that works, I used it and got a reply saying" Thanks for your email, but we have now shut down our email supportservice.Don't worry tho...

Resolved! 4G and Pay and Go Costs

I currently do not have 4G but I have been an 02 customer for many years. I have seen a 4G phone on e-bay I like. Can I get a 4G sim from 02, If so can I keep my existing phone number? Also how much do I need to top up per month? The only reason I re...

02 Windows Phones Abroad not connecting to networks.

Ok so slightly annoyed by this issue. We have around 35 Nokia/Windows mobile phones through 02 , most of which go abroad a fair amount and require to be used while over seas. Have found out today that we are having intermittent issues where devices a...

Viewing old bills, getting error: DASH_ERR04: The account number in the target address is invalid.

Hi, I need to view my old bills to work out an upgrade path, when I click most of the links in my account I get and empty page with just the message: DASH_ERR04: The account number in the target address is invalid. Please fix your site O2. Cheers,Vin...

Resolved! My new sim card doesn`t work.

I did upgrade. You send me new sim card but doesn`t work. Only emergency numbers. When this sim card will work?

Resolved! Text Messages

I have a contract phone with O2 . My text messages are sending but bouncing back as cant send

O2

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