Solved: 'Ghost' voicemail

CarnivalGirl · ‎28-08-2018

Having just replaced my defunct iPhone 7 with a Samsung S9, on set up my voicemail is displaying one 'new'/unread message left in January (!) but on calling Voicemail there are no messages there to delete, new or otherwise. Any suggestions as to how I can get rid of this annoying icon and it's reminders that there's an unread message please, folks?

MI5 · ‎28-08-2018

Hi @CarnivalGirl

Call your mobile from another phone and leave yourself a voicemail.

Listen and delete the voicemail you have just left yourself on your mobile and that should delete the old one that's got stuck too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-08-2018

Hi @CarnivalGirl

Call your mobile from another phone and leave yourself a voicemail.

Listen and delete the voicemail you have just left yourself on your mobile and that should delete the old one that's got stuck too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎28-08-2018

Hi @CarnivalGirl

Call yourself from another phone or get a friend to do it and leave yourself a new voicemail. You will then be able to Press 3 and delete all. https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

Veritas Numquam Perit

Anonymous · ‎28-08-2018

@CarnivalGirl

Who ya gonna call?

Just to want to echo the sage advice already left on this thread.

EmilieT · ‎29-08-2018

to the forum, @CarnivalGirl!

Did you try the suggestion above? Are you still having issues with this "ghost" voicemail?

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