Getting old mobile number back

[Anonymous]

Has anybody else had this problem? I joined o2 a week ago, my PAC code was 'being processed' the next day, but I have STILL not got my old mobile number back. I am deaf and heavily reliant on my mobile for texting. People are unable to contact me, including my daughter's school.  Surely the number transfer is meant to take 24 hours? I have been promised daily since Friday that my number will be transferred in the next 24 hours - but it is not happening.....

[MercedesS]

Hello @Anonymous

to our community!!!  We have sent you a PM because we need some "personal info" to see if O2 can help you here!

Please check it asap!

And thanks @MI5, @madasaf1sh and @Bambino for the help!