Getting another sim only card - keeping old number

[Cebulka]

Hi,

I have a cracking sim only deal so I am planning to order it for my daughter.

This would be a second contract under my account.

She is currently with another network and would like to keep her number.

Can anyone advice what would be the process for this?

I can currently order the new sim card deal via My O2 app.

[TallTrees · Accepted solution]

Guide: How to get your PAC [June 2021 Update] 

This guide may help you @Cebulka 

Welcome to the o2 Community forum 

[Cebulka]

Cheers, I've actually ordered the sim card and the process is very easy. I've requested PAC from current network and I've entered that when checking out so hopefully it would be transferred over once we activate the sim

[MI5]

You will most likely have to chase that up with O2 when the sim arrives @Cebulka 

[Cebulka]

Hi, can you please advise how do I chase it up with O2?

[gmarkj]

See the advice in this guide @Cebulka 

You will need your pac from your old provider.

Guide: Migration & porting into O2  

[Cebulka]

Thanks. I’ve requested PAC code and can see that the phone number was updated in My O2 app. The app is now showing the number that was transferred over. 
However this is now showing as “No Service” on the phone ? Please help.