Gants Hill Mast Internet Connectivity Issue

[Anonymous]

Hi,

Can anyone tell me how one reports a technical network problem to O2? I've talked to O2 reps, both online and on the phone, and they seem both unable to comprehend the issue and unwilling to deal with it as an O2 problem, not a client difficulty. 

In short, for weeks now there has been an issue with the 3G internet service in the Gants Hill area of East London. Phones pick up the 3G signal, but there is no internet connectivity whatsoever. I suspect the mast at fault is the one on Eastern Ave, immediately west of the Gants Hill roundabout. If I take a bus in any direction and my phone picks up the 3G signal from a different mast, I have no issues.

Tx  

[Anonymous]

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@Anonymous wrote:

So, not a local fix to an old problem, but a new widespread problem. Delightful.

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I'm sure some communication will be released by the o2 Network explaining why.

Cable thieves tends to be the norm sadly nowadays.

[Toby]

Hi aspergillum,

Keep checking the status checker for updates on this. I know its frustrating and I'll provide any updates that I can as I get them.

Thanks for being patient.

[Anonymous]

Yep, still waiting, patiently. Only last night was out with friends at a Gants Hill restaurant. Those of us on O2 had no internet service on 3G.

[perksie]

Thanks for the update, we've heard nothing on this.

The status page still shows nothing either:

http://status.o2.co.uk/

[Anonymous]

Glad to report that the problem seems to have been fixed (there is a working internet connection on 3G in the Gants Hill area again). I can't tell you when this happened, as I've only noticed today. Anyway, three months is not that bad.

[Anonymous]

Hallelujah.

[perksie]

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@Anonymous wrote:

Glad to report that the problem seems to have been fixed (there is a working internet connection on 3G in the Gants Hill area again). I can't tell you when this happened, as I've only noticed today. Anyway, three months is not that bad.

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Good news, give them a call with the dates that you had no service and they should be happy to give you something for the loss of service.

[Anonymous]

A slightly more heedful ear next time would do.

[perksie]

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@Anonymous wrote:

A slightly more heedful ear next time would do.

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Yes that's true but to be fair we have no idea how complicated or difficult to fix this was.

I do believe that O2 could be a bit more forthcoming and insist the network engineers pass back advice where possible on how work is progressing to relieve some of the anxiety caused.

Even Toby was unable to get any feedback on this.