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Gants Hill Mast Internet Connectivity Issue

Anonymous
Not applicable

‎31-08-2013 19:19 - edited ‎31-08-2013 19:23

‎31-08-2013 19:19 - edited ‎31-08-2013 19:23

Hi,

 

Can anyone tell me how one reports a technical network problem to O2? I've talked to O2 reps, both online and on the phone, and they seem both unable to comprehend the issue and unwilling to deal with it as an O2 problem, not a client difficulty. 

 

In short, for weeks now there has been an issue with the 3G internet service in the Gants Hill area of East London. Phones pick up the 3G signal, but there is no internet connectivity whatsoever. I suspect the mast at fault is the one on Eastern Ave, immediately west of the Gants Hill roundabout. If I take a bus in any direction and my phone picks up the 3G signal from a different mast, I have no issues.

 

Tx  

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Anonymous
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In response to perksie

on ‎31-08-2013 20:24

on ‎31-08-2013 20:24

Precisely. I should have mentioned, as I understand there are different connection settings for different phones (and maybe it's a software issue), that I'm using an iPhone 5. 

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perksie
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on ‎31-08-2013 20:36

on ‎31-08-2013 20:36

I can't think this is a fault with the phone or settings as it works normally from other masts.

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Anonymous
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In response to perksie

on ‎31-08-2013 20:39

on ‎31-08-2013 20:39

I'm no mobile tech specialist, but I was thinking along the lines of a software issue on the mast equipment, not my phone.

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perksie
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‎31-08-2013 21:20 - edited ‎31-08-2013 21:29

‎31-08-2013 21:20 - edited ‎31-08-2013 21:29

You could be right but unless O2 take a look at it we'll never know.

 

Please let us know if you get any further with this.

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Anonymous
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In response to perksie

on ‎03-10-2013 20:03

on ‎03-10-2013 20:03

Today was the first time something new happened: the data service became entirely unavailable - no 3G signal, not even GPRS. And the area affected is larger than previously - no 3G at King George Hospital e.g. I guess this is rather a good sign - something rather than nothing is happening.

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jonsie
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on ‎03-10-2013 20:12

on ‎03-10-2013 20:12

I think that may be linked to the ongoing large scale network problems today.

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Anonymous
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In response to Anonymous

on ‎03-10-2013 20:12

on ‎03-10-2013 20:12

Presently their is a network outage !

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MI5
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on ‎03-10-2013 20:14

on ‎03-10-2013 20:14

@Anonymous wrote:

Presently their is a network outage !

Is there......?

I hadn't noticed tongue

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎03-10-2013 20:16

on ‎03-10-2013 20:16

@MI5 wrote:
wink
@Anonymous wrote:

Presently their is a network outage !

Is there......?

I hadn't noticed tongue

Not having to use it certainly is an advantage right now for you..... !

 

 

wink

 

 

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Anonymous
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In response to Anonymous

on ‎03-10-2013 20:32

on ‎03-10-2013 20:32

So, not a local fix to an old problem, but a new widespread problem. Delightful.

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