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Galaxy s9 +

Stuking1
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My calls keep going dead for a few seconds everywhere I go.so it's not a mast down.does anyone else have a problem with this phone.also tech support was supposed too call me back but didn't????
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MI5
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It's a known issue that Samsung released a fix for at the beginning of May.
If you're on O2 firmware, you need to wait until O2 roll it out but if on Samsung firmware, check for phone updates now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
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Hi @Stuking1 it may be a sim issue. Take out the sim, clean it gently, reinsert and reboot the phone....See if that works..

Edited to add..if no improvement then give Samsung a call. They give a 2 year warranty http://www.samsung.com/uk/support/

Edited again to correct the warranty period...wink

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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It's a known issue that Samsung released a fix for at the beginning of May.
If you're on O2 firmware, you need to wait until O2 roll it out but if on Samsung firmware, check for phone updates now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Stuking1
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Thank you
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Stuking1
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Thanks for your help. It must be a Samsung issue as I have tried all this with tech
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MI5
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@Stuking1 wrote:
Thanks for your help. It must be a Samsung issue as I have tried all this with tech

It is.......

https://eu.community.samsung.com/t5/Galaxy-S9-S9/Only-about-10-experiencing-drop-outs-on-S9-calls/td...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
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Yeah, once the update comes to your device it's fixed.
In the following update you get, you'll also have the display gamut corrected, the exynos CPU optimised better and better battery life.
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