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Galaxy A70 WiFi & VoLTE Calling Disappeared

JamieB14
Level 5: Ponderer
  • 186 Posts
  • 5 Topics
  • 1 Solutions
Registered:
Hi,

I recently joined O2 last month and unfortunately have had issues constantly with WIFI calling and VoLTE calling.

I've called up twice to report that WIFI calling disappeared out of my settings and also the VoLTE option was greyed out with no way of changing it.

They have disabled and re-enabled this service twice and it eventually breaks down again and again.

I've tried everything, reset WIFI router, reset network settings, factory reset phone etc.

I've noticed other people having the same issues on different devices, but has anyone had this fixed or found a cause?

My device wasn't purchased from O2 but bought sim free, not that it should make any difference.

O2 have raised a case/ticket but does anyone else have any advice please

Thanks in advance
Message 1 of 14
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JamieB14
Level 5: Ponderer
  • 186 Posts
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  • 1 Solutions
Registered:
@Martin-O2 This has unfortunately happened again now 😫 Please can you ask if it can be escalated and a case opened again or something to try and fix this once and for all?

Thanks in advance and have a good day 😀
Message 11 of 14
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Martin-O2
  • 7784 Posts
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Registered:

Hi @JamieB14 sorry to hear that your wifi calling has stopped working. I'll raise this with the Guru team and update you as soon as I hear back. wink

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Message 12 of 14
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JamieB14
Level 5: Ponderer
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Registered:
Thanks very much @Martin-O2 😀
Message 13 of 14
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JamieB14
Level 5: Ponderer
  • 186 Posts
  • 5 Topics
  • 1 Solutions
Registered:
Turns out it was a device issue after all! 😮

I’ve now swapped for a IPhone 7 Plus 🙂
Message 14 of 14
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