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Friends and Family discount code

Hoynzie
Level 2: Apprentice
  • 7 Posts
  • 3 Topics
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I have an o2 open account which comes with 2 friends and family discount codes. My wife is upgrading with o2 and I’ve followed this instruction to apply the discount to her new contract: “To redeem, add the codes into the online basket”. The only place I can see to enter the code is the promo code section but when either code is entered it says “promo code is invalid”. 
Any ideas why these codes aren’t working or what I’m doing wrong? Thanks. 

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MI5
Level 94: Supreme
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@Hoynzie 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127071 Posts
  • 614 Topics
  • 21943 Solutions
Registered:

@Hoynzie 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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