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Transferring of a number

JoJo18
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Daughter got new phone today and was told once she got it to ring 202 for the number from her old phone to be transferred across - this I have done however her old number has dissappeared from my account and only the old number is showing also when I ring her old number it’s saying number not recognised🤬

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MI5
Level 94: Supreme
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@JoJo18 

It doesn't look like the port has started yet.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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JoJo18
Level 1: Joiner
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I mean her original number has dissappeared and only the new sim number showing - yet the lady said she had filled out the form for her old number to be transferred

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MI5
Level 94: Supreme
  • 146075 Posts
  • 636 Topics
  • 28106 Solutions
Registered:

@JoJo18 

It doesn't look like the port has started yet.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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