Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos


Hi I’m trying to contact 02 to purchase insurance for my phone I upgraded to a few days ago they’re accepting no calls and can’t contact them online either. Is there any other way?

Slb by Level 1: Joiner
  • 2 replies
  • 0 kudos

Contract cancellation

Hi,I’ve been calling o2 since last week to cancel my contract but I never get through to speak to anyone. My 30 day window started on the 27/03 any ideas how I can reach someone to prevent being charged going forward. I’m not transferring to another ...

Effie20 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Data not working

My data hasn’t been working for over 2 weeks. I have attempted calling o2 and no one is answering

Ericados by Level 1: Joiner
  • 2 replies
  • 0 kudos

When will my number port?

HiI moved to O2 a week ago. How do I find out when my number will port across ? [Edit: topic title clarified]

JackC by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Sim only plan

Hi. I’m currently on an O2 sim only unlimited 12M contract. It says I can upgrade today. Iv only been on the contract since November 2019 when I paid off my IPhone. I am looking to upgrade to a new phone. Will I have to pay off the rest of the sim co...

Stargate by Level 1: Joiner
  • 6 replies
  • 0 kudos

Why can’t I buy a data bolt on

I have tried for two days to buy more data for my pay monthly without success and for 2 days I have attempted to contact o2 on telephone to rectify issue with calls constantly disconnected

Traceyd76 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Covid-19 financial crisis

HiI can’t pay my bill for this month due to covid-19 crisis. As i am not working and self isolating at home. Am I gonna get any time relief or O2 will disconnect my connection if I dont pay ?Regards

Has by Level 1: Joiner
  • 3 replies
  • 0 kudos


I did make a pre order for samsung galaxy s20 ultra on 12 february they sent to the stor cuz was click and collect order but they lose itI pay 30£ upfront125 £depositAnd 2 days ago i did pay my first bill but i didn t receive the sim card or phoneI n...


How do i cancel my contract online it runs out on the 10th / 04 and dont wish to continue with it

Kirby by Level 1: Joiner
  • 1 replies
  • 0 kudos