Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I have been charged for texts I haven't used since I came to Japan..

I have been charged for texts I haven't used since I came to abroad. I am charged 41p everyday. My roaming is off and I have never done texting.

Resolved! phone not registered on network

i have a new phone on monthly contract, im abroad and i cant message or phone, a message comes up i am not registered on the network02 transferred my old number and i am registered online but when i try to enter my o2 on the phone it does not accept ...

Resolved! Sim Swap

I have upgraded to an iPhone 11 following the end of my previous contract. I want to keep my old number, so do I use my old sim which fits?The new phone came with a new sim with sim Swap information and I am not sure if I should use that as I want my...

Resolved! Is my order confirmed?

Hi, I ordered the iPhone 11 purple 5 days ago. I am an EU student and this is my first phone contract, so I am a bit worried. I don't have a job yet, but my family supports me financially, so I have money for a phone contract and I don't have to worr...

Resolved! O2 Sim Contract > Virgin Mobile Contract

hi,I have a 12m o2 sim contract which I am at the end of.sadly I can’t find any phones I like on o2 for a decent price but on Virgin, I found a fantastic deal. i Am afraid I’m not very good at technical things - can anyone tell me if I can order my p...

Resolved! Take 18+ restrictions off

How to add your number as your primary number

Resolved! Sim swap

Hireceived my new phone today, have done sim swap from old to new, I am still not able to get/receive calls/txts, any advice how long swap can take? I did this about 8 hours shothanks

Resolved! Data Sharing

Hi, Can anyone help me with how to share my data with somebody else please. I have been through the whole app and can’t seem to find any way to do it. I’ve also been on hold for over an hour with o2 many thanks

Resolved! Upgrading

I've seen a deal on Uswitch for an iPhone 12 64gb on 24mth term £20 up front and £30 per month with 20gb data There are three of us on O2 billing and we all want to upgrade to it.I can't find the deal direct on O2 , I've tried to ring on 202 but can'...

Resolved! Waiting for iPad 3 days Dhl keep saying couldn’t deliver am I being charged all the time I haven’t

Used the device

O2

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