Solved: Re: Freephone numbers

Anonymous · ‎05-04-2017

****** site

adamtemp64 · ‎05-04-2017

http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges lists free and chargeable but all 0800 are free and ofcoms advice https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/how-muc...

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous · ‎05-04-2017

I recently contacted o2 customer services...regarding being charged 20 pounds for two apparent freephone numbers...agent was unable to help....and i was offered a ten pound good will gesture!! I never exceed texts or calls or data...yet i have stil been charged extra for no good reason....nothing less than extortion!!!

Anonymous · ‎05-04-2017

I wil be ending my contract with o2 as quickly as possible...and wil make sure i post on social media to highlight the problems with poor customer service....in another country...most likely india!!!

MI5 · ‎05-04-2017

Why is India relevant?
If you don't understand the T&C's of your contract it matters not where CS is based ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎05-04-2017

http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges lists free and chargeable but all 0800 are free and ofcoms advice https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/how-muc...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎05-04-2017

India is relevant when the advisor cannot understand a ord i am saying...and have to repeat myself several times

Anonymous · ‎05-04-2017

Wel hopefully you wil get some o2 karma rite in yer eye 🙂

MI5 · ‎05-04-2017

Well I hope you did a better job of explaining your problem than you have on here 'cause although I'm not Indian, I still don't know what your problem is?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-04-2017

I was charged 20 pound for calling a freephone number...ts not hard to work out!!

MI5 · ‎05-04-2017

Who said it was a freephone number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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