Solved: Free roaming

jtuk · ‎08-04-2017

I have free European roaming on my contact but am unsure of how it works.
I know the calls made in another European country come out of my monthly allowance but I can't find information on what this actually means in practise.
1. Calls within the country you are in come out of your allowance.
2. What about calling UK from Europe? Are these calls taken off your allowance and therefore free or do you pay for them?
3. Are calls includes in the allowance only within one European country whilst you are there or are you allowed to call from Germany to France for instance without incurring extra charges?
4. If our calls back to UK are included in free roaming why isn't the reverse possible i.e. calls from UK to any other European country??
When I was given free roaming with my latest contract there were very few details telling you waist it actually meant.
Of course soon free roaming in EU becomes compulsory on all carriers. What happens after Brexit??

MI5 · ‎08-04-2017

1. Yes they do
2. Calls to UK from EU are included in allowances.
3. Within the country you are in only..
4. Because o2 cam fleece us for those calls.
Who knows after Brexit which is why I keep my EU PAYG sims active, just in case.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jtuk · ‎08-04-2017

"contract" not "contact"... No edit available here it seems..

MI5 · ‎08-04-2017

1. Yes they do
2. Calls to UK from EU are included in allowances.
3. Within the country you are in only..
4. Because o2 cam fleece us for those calls.
Who knows after Brexit which is why I keep my EU PAYG sims active, just in case.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-04-2017

Given we're less thank 2 months away from "free EU roaming" I'm surprised no mobile operator has released any info on how this will work, I bet there will be some caveats!

MI5 · ‎09-04-2017

Yeah there's sure to be something to screw the customers over!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎09-04-2017

All clear on the eu website but remember the key phrase "roaming" it has no mention of home country to other eu states http://europa.eu/youreurope/citizens/travel/money-charges/mobile-roaming-costs/index_en.htm

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