Final bill

[Jules27]

My contract finished on 5 Sept my termination letter arrived today 4 sept . 
I’m trying to pay my final balance . Can’t do it on my account as no details on , can’t do it on app as page down , can’t get through on phone ! 
will they take it out on my final direct debit ? 
I’d like to pay through online banking today but can find no banking details to do that .

It feels like they want to pass it to debt collection agency as all avenues to pay are blocked ! 

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Enlli]

That's the advantage of using Direct Debit, you just keep it running for an extra month.

The only people who can deal with this is Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[TallTrees]

Hi there @Jules27 

And welcome to the o2 Community forum 

As stated you do need customer services but keep your direct debit open this is so important as o2 have access to payment as agreed. Good luck and best wishes