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Level 1: Joiner
Posts: 2
Registered: ‎15-11-2018
Accepted Solution

Fell for text scam

Hi,

So today I received a text from +447385694481. Saying my bill couldn't be processed and to update my billing details.

I was really stupid, and didn't think it through enough, clicked the link, and it seemed alright to I went through with it. It wasn't until after I had done it I suddenly had a bad feeling about it, and searching it up, and checking my O2 account sure enough it was a scam.


Now I'm just wondering what I should do about it, and what they are going to do with my information.
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Fell for text scam

@simpsonpaisley 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

 

You should now change your O2 password immediately and also notify your bank.

The scammers have been changing address details and ordering phones with the information they get from this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎15-11-2018

Re: Fell for text scam

Hi,

Thanks, I have now done this. Thinking back to it, it was pretty obvious, it was a scam, but hindsight is 20:20.

I was just worried and in a rush.

Thanks for the advice Smiley Happy
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Fell for text scam

You're welcome and hope all goes well for you
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)