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Level 1: Joiner
Posts: 1
Registered: ‎30-03-2020

Faulty Headphones

I have recently upgraded to the Samsung galaxy S20 but the headphones i received have never worked. I assume a manufacturing fault? I have been trying it get in contact to have these replaced but no luck. Please can you help? I wouldn't normally mind but with this phone I can't use normal headphones I need the special port. Thank you Smiley Happy - Laurie
Level 49: Rootin' Tootin' 
Posts: 6,680
Registered: ‎26-03-2014

Re: Faulty Headphones

You would need to persist with customer services as you need a replacement.
http://www.o2.co.uk/contactus

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 114,179
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Faulty Headphones

@Laurie 

You need to contact Samsung https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,220
Topics: 577
Solutions: 4,092
Registered: ‎04-01-2009

Re: Faulty Headphones

Samsung will replace them if you contact their support via the Samsung website.