cancel
Showing results for 
Search instead for 
Did you mean: 

Faulty Headphones

Laurie
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I have recently upgraded to the Samsung galaxy S20 but the headphones i received have never worked. I assume a manufacturing fault? I have been trying it get in contact to have these replaced but no luck. Please can you help? I wouldn't normally mind but with this phone I can't use normal headphones I need the special port. Thank you slight_smile - Laurie
Message 1 of 4
121 Views
3 REPLIES 3

gmarkj
Level 59: Quartermaster
  • 9042 Posts
  • 90 Topics
  • 717 Solutions
Registered:
You would need to persist with customer services as you need a replacement.
http://www.o2.co.uk/contactus

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 4
118 Views

MI5
Level 94: Supreme
  • 128154 Posts
  • 614 Topics
  • 22501 Solutions
Registered:

@Laurie 

You need to contact Samsung https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
118 Views

jonsie
Level 94: Supreme
  • 87313 Posts
  • 596 Topics
  • 5280 Solutions
Registered:

Samsung will replace them if you contact their support via the Samsung website.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 4 of 4
116 Views