Do you have an Iphone? I was recently told by CS that O2 don't do fast track unlocks on anything other than Iphones, because I recently asked the online chat about unlocking my Galaxy S2, and because the original request via the form, was rejected, they said they would do it within 7 working days as a fast track, I rang CS up the following week, and they told me I shouldn't have been told about the fast track, as it only applies to Iphones!
