Family bolt on active but I am suspended?

[Anonymous]

My family bolt on payment was taken from my balance today and it's showing in myo2 as active.

When I click on the manage group it shows all family members active but I am suspended even though I am the group owner!!

I've spoken to O2 on live chat but they could not sort the problem out. I have been using the family bolt on for quite a few years now with no problems and I am not part of any other group.

Anyone else ever had this issue?

[MI5]

You might get more sense if you call customer services
http://www.o2.co.uk/contactus

[Anonymous]

So I guess the live chat is not the best method to resolve problems?

I've never had any issues before so I'm unsure of the best way to handle it. My mother in law relies on the family group to be able to contact us if she needs assistance and it's just annoying that it has stopped working after so many years.

Just finished another live chat and they said it will take up to 48 hours to resolve!!! I don't understand why but I'll be phoning them tomorrow.

Thanks for replying.

[pgn]

Must check - the owner of ours is a PAYG, not sure it has been changed in ages.. 

[MI5]

No, chat isn't the most reliable unfortunately.

[Anonymous]

I'm having the same issue as the original poster, active but says I'm suspended, was told via live chat to switch phone of, take sum card out, give it a rub, insert SIM card back into phone, switch phone on. It didn't work, rang them up and was told technical team will get back to me in 24/48 hours.

[jonsie]

Unfortunately it is something only the technical team can sort out. Hope they sort it soon for you.