Family Plan query

[Casius66]

I’ve just upgraded my device and tried to add it to a Family Plan.
We have 6 devices at the same billing address across 2 bills. Looking at the T’s&C’s this should make the new device acceptable for a Family Plan discount as the T’s&C’s state ‘bill/s’...
But O2 are counting the 2 bills separately and not adding them together for the Family Plan.
Am I reading the T’s&C’s wrong, or have O2 made an error in refusing to add them all together?

[Cleoriff]

Hi @Casius66 

https://www.o2.co.uk/family-plan 

If yours isn't working as expected, then you need to call O2 to set it up

All numbers are in this guide Guide: Coronavirus Community Help and Support 

[O2Stacey]

Hi @Casius66 

Follow the link and check the upgrade you done is eligible for Family Plan. It may be the Lead line on the account for example. If you’re on an eligible tariff, text LOYALTY to 21500 and follow the instructions to register from your phone. O2 will text you confirmation once they’re setup.

https://www.o2.co.uk/help/account-and-billing/o2-family

Hope this helps

Stacey

[Casius66]

Thanks for the replies above.
The issue is that O2 are seeing 2 Lead lines as not adding all the devices to one Family plan.

[Cleoriff]

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@Casius66 wrote:
Thanks for the replies above.
The issue is that O2 are seeing 2 Lead lines as not adding all the devices to one Family plan.

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Which is why you have to contact them @Casius66 

Try ANY number in the guide, press ANY option (even if it's not relevant to you)

Guide: Coronavirus Community Help and Support 

[Casius66]

Thanks again. I will update the thread once I’ve spoken to someone👍